At Teeja Store, customer satisfaction is our top priority. We strive to provide high-quality products, but if you are not completely satisfied with your purchase, we are here to help! Read our Refund & Return Policy below for a smooth and hassle-free process.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, the item must meet the following conditions: ✅ The product must be unused, unworn, and in its original packaging. ✅ The return request must be initiated within [X] days of receiving the product. ✅ Proof of purchase (order number, receipt) is required. ✅ Items damaged due to transit or manufacturing defects are eligible for replacement. ✅ Personalized or final sale items are not eligible for returns.
2. How to Request a Refund or Return
Follow these simple steps to request a return or refund: 1️⃣ Contact Us: Email us at [Insert Email] or call [Insert Phone Number] within [X] days of receiving your order. 2️⃣ Provide Details: Share your order number, product details, and reason for return. 3️⃣ Return Approval: Once approved, we will provide a return shipping label. 4️⃣ Send Back the Product: Pack the item securely and ship it back. 5️⃣ Refund Processed: Once received, we will process the refund within [X] business days to your original payment method.
3. Refund Processing Time
✅ Refunds are typically processed within [X] business days after we receive the returned item. ✅ You will receive an email confirmation once the refund is initiated. ✅ Payment refunds depend on the processing time of your bank or payment provider.
4. Exchanges & Replacements
If you receive a damaged, defective, or incorrect item, we will gladly exchange it for the same product or issue a full refund. Contact us immediately with photos of the issue.
5. Non-Refundable Items
❌ Gift cards and promotional items. ❌ Personalized, customized, or final-sale products. ❌ Products that have been used, damaged (by customer), or are missing original packaging.
6. Late or Missing Refunds
If you haven’t received your refund yet: ✅ Check your bank account. ✅ Contact your credit card company, as it may take some time to reflect. ✅ If the issue persists, email us at [Insert Email] for assistance.
7. Shipping Costs for Returns
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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If eligible, we will provide a free return label for damaged or incorrect items